Do you support the installation of your products?2019-06-20T14:49:42+00:00

If you need support for the installation of our products, contact us.

Can I receive free support for the purchased products?2019-06-20T14:39:54+00:00

Certainly. Free support is provided for all our customers who have purchased trading systems, incicators, screeners or strategies. Support is provided by telephone, e-mail, chat.

Is there a trial period for the products purchased?2019-06-20T14:38:04+00:00

No, our products cannot be released for a trial period

Is it possible to return the purchased products and request a refund?2019-06-20T14:37:06+00:00

No, there is no possibility of repayment because the files, once delivered, cannot be disabled.

Do the purchased indicators have a time limit?2019-06-20T14:52:32+00:00

No, the indicators have a lifetime license.

No, gli indicatori hanno una licenza a vita.

Do the screeners purchased have a time limit?2019-06-20T14:52:04+00:00

No, the screener have a lifetime license.

Is there a discount for the simultaneous purchase of more products?2019-06-20T14:51:46+00:00

We periodically carry out promotional sales, consult the site, or follow our announcements on Twitter

If I have an idea for an indicator, a screener or a strategy, can I rely on you to code it?2019-06-20T14:51:26+00:00

Sure! If you have thought of an indicator, a screener or a particular strategy, fill you in the form you find in the “programming” section , describe your project in as much detail as possible and in 24/48 hours we will send you the cost estimate and the schedule for its realization.

How have the products purchased been delivered to me?2019-06-20T14:51:11+00:00

After purchasing a license for a product, you will receive the order confirmation and the related invoice by email. Within 24 hours, you will receive the product purchased, normally within 1 hour. In case of non-receipt of emails, check in the spam. In case of problems or non-receipt, contact us.

Can I use the indicators on all the PC I want?2019-06-20T14:50:57+00:00

The indicators installed on the Prorealtime platform are available on any PC.

Does the indicator work with any market?2019-06-20T14:44:37+00:00

Yes, works on any market, with volumes and volatility suitable for trading.

What happen if I encounter a problem with a product?2019-04-16T16:15:30+00:00

If you encounter any problems with the indicators, screeners or strategies you have purchased, contact us by email and send us a description of the problem encountered. We will contact you to solve it ..

Does the indicator work on any chart?2019-06-20T14:42:51+00:00

The indicator is compatible with all time units and also non-time related graphs such as Renko, Ticks, Kagi, etc.

On which trading platform can I use indicators, screeners or trading systems?2019-04-16T16:14:38+00:00

Ogni nostro indicatore è programmato per una sua specifica piattaforma. Nello shop è indicata chiaramente la compatibilità con le diverse piattaforme di trading. Prima di effettuare l’acquisto delle licenze, assicurati che l’indicatore, lo screener o la strategia siano stati codificati per la tua piattaforma.

Is it possible to use the indicator for automatic trading?2019-06-20T14:41:43+00:00

Yes, it can also be used for automated trading. If necessary, you can use our service programming.


If you have any questions about our products, such as speed of execution, compatibility on different timeframes, or if they can be integrated into automatic strategies, or if you want to confront us to find automation solutions to improve your trading, do not hesitate to contact us, it will be a great pleasure to answer you, we too are curious!

We are waiting for you!

Ti aspettiamo!


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